Privacy Policy

End of Tenancy Cleaning is owned by The Little Mer-Maid Cleaners Ltd. At The Little Mer-Maid Cleaners Ltd, one of our main priorities is the privacy of our visitors. This Privacy Policy contains the type of information that is collected and recorded by The Little Mer-Maid Cleaners Ltd and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

We collect personally identifiable data to provide our customers with the best online experience and service. Personally identifiable data is any information that can be used to identify a living person. The Little Mer-Maid Cleaners Ltd does not collect any financial or employee data.
You can find more about what constitutes as personally identifiable data on the ICO website.

Please note: This Privacy Policy only applies to The Little Mer-Maid Cleaners Ltd website's data collection activities and is valid for personal information shared by visitors on our website only.
This policy is not applicable for any other personal information collected offline or via other The Little Mer-Maid Cleaners Ltd media channels.

Our contact details

Name: The Little Mer-Maid Cleaners Ltd

Address: 62 Uckfield Road EN3 6AT, Enfield,
England

Phone Number: +44 7808877183

Privacy Policy updated 28.09.2024

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

The information we collect

If you contact us directly or register for an Account, we may ask you for information in order to process your request. This includes:

Your name and surname
Your company name and job title
Your home and/or business address
Your personal and/or business email address
Your personal and/or business telephone number

How we use your information

We use the information we collect to:

Operate and maintain our website
Improve, personalise, and expand our website
Understand and analyse how you use our website to provide our customers with the best online experience
Communicate with you, either directly or through one of our partners, for non-marketing related purposes e.g. Customer service, business updates and/or changes to information relating to the website
Find and prevent fraud
Contact you to follow-up a request submitted through our website
Process a payment
Inform you of any changes relating to this Privacy Notice
Keep you informed of any offers or marketing that may be of interest to you
Update your consent terms and preferences

Personally identifiable data is not shared with third parties or our Partners.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us directly.
(b) We have a legal obligation.
(c) We have a vital interest.
(d) We have a legitimate interest

How we store your personal information (Data Retention)

Your information is securely stored in a password-encrypted database with limited administrator-only access.

We keep the data listed above for no longer than is necessary and up to a period of 7 years for legal and auditing purposes unless otherwise requested.
We will then dispose of your information by securely and permanently deleting all the personally identifiable information we hold on you.
Anonymised data (e.g. log files and cookie data) are stored indefinitely to continually improve our website experience.

Our Advertising Partners

Some of the advertisers on our site may use cookies and web beacons. Third-party advertising servers or advertising networks use data technology like cookies, JavaScript, or Web Beacons that are used in their respective advertisements. These advertisements and links may appear on our The Little Mer-Maid Cleaners Ltd website, sent directly to a user's browser.

The partner automatically receives your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

Please note that The Little Mer-Maid Cleaners Ltd has no access to, nor do we have control of cookies that are used by third-party advertisers.

Anonymised data & Log Files

The Little Mer-Maid Cleaners Ltd follows a standard procedure of using log files. Log files capture user data when visitors land on websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes:
Internet protocol (IP) addresses,
Browser type
Internet Service Provider (ISP)
Date and time stamp
Referring/exit pages
The number of clicks used to access pages

Log files are not linked to any personally identifiable information. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

The Little Mer-Maid Cleaners Ltd uses 'cookies' like every other website. These cookies are simply used to store non-identifiable information including a visitor's preferences and the pages the visitor has accessed on the website to. This information is used to personalise and optimise the user experience on the The Little Mer-Maid Cleaners Ltd website by customising our web page content based on a visitor's browser type and/or other information.

Third Party Privacy Policies

The Little Mer-Maid Cleaners Ltd's Privacy Policy does not apply to other advertisers or websites. Therefore we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your individual browser options. Further detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

Your GDPR rights

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

The Little Mer-Maid Cleaners Ltd does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly and permanently remove such information from our records.